Support Policy

The warranty conditions specified by the manufacturer are as follows:

  • We follow international, domestic and Bangladesh Computer Society (BCS) warranty policies for each product.
  • Most of the products imported by IT Source Point are covered by warranty within a short period of time and some products are replaced as soon as complaints are received.
  • All products sold are not warranted. The warranty is valid only for products for which the parent company has declared a warranty period.
  • The warranty is 1-3 years depending on the brand and model of the laptop. But all laptop batteries and adapters warranty is only 1 year.
  • If a product under warranty is found to be defective after sale, the defect is rectified by repair and replaced immediately depending on the type of product.
  • If the product of a particular model is not suitable for replacement, IT Source Point may replace it with an equivalent product of any other brand currently in stock.
  • A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, a better product of that model can be replaced through depreciation and price adjustment.
  • If a product of a particular model is not available at the IT source point for repair or replacement, the price may be refunded through a sales depreciation adjustment.
  • IT Source Point shall not be responsible for any software or data lost or damaged during the use of the product or IT Source Point's services. It should be noted that in this case IT Source Point will not be responsible for data recovery or software restoration.
  • The time to return the product after completing the service work after covering the product warranty of a certain model is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time.
  • Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad.
  • Computer setup and operating system customized at the time of sale are not covered under warranty.
  • Life Time Warranty Basically you get warranty benefits for as long as the product is present in the market.
  • For any service outside the scope of the warranty, IT Source may charge a point charge which will be effective subject to the consent of the purchaser.
  • In case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through IT source point subject to payment of advance price with the consent of the buyer.
  • IT Source Point shall not be liable if any problem is detected in the product or any new problem is created during the free software or hardware tuning provided by IT Source Point during or after the expiry of the warranty period.

In which cases the warranty will not be valid or may be conditional

  • Defects caused by careless use such as water-soaking, breakage, burns, injuries, deep scratches, etc. are not covered by the warranty.
  • If the serial or serial sticker of a product is partially or completely removed, removed or damaged for any reason, the product will no longer be covered by the warranty.
  • If the motherboard, graphics card and RAM have fungus or rust and any deep scratches or scratches on the motherboard, the graphics card or RAM will not be covered by the warranty.
  • The product will not be covered by warranty if one or more pins are found to be completely or partially broken, bent or deformed in case of motherboard and processor.
  • Since IT Source Point does not apply any kind of password or security code during the delivery of laptop, desktop or any product, the buyer has to bear the full responsibility of the BIOS password on the laptop, desktop or any other device. It will not be covered under warranty.
  • Removing the Apple Mac Book's own operating system will void the product's warranty.
  • Parts like printer cartridge, toner, head, roller, drum, element cover etc. are out of warranty.
  • The use of ink, ink cartridges or toner cartridges other than the ink, ink cartridges or toner cartridges specified by the manufacturer in relation to the warranty of the printer will not be covered by the warranty.
  • For certain models of combo keyboard-mouse (all keyboard-mouse bundles sold together) damage to either the keyboard or mouse requires the complete combo set (accessories) to be presented for warranty. Only keyboard or mouse presented separately for warranty will not be acceptable.
  • Power adapters for printers, scanners, routers, switches, access points, TV cards, etc. and similar products are not covered under warranty.
  • If more than 2 months have passed in the warranty or service department after the warranty of a particular product, the company will not bear the responsibility for the product.
  • If the warranty receipt paper of a specific product is lost, the product must be accepted subject to the purchase receipt and appropriate proof.
  • Below is the email address for any warranty related queries or complaints or

All categories
Flash Sale
Todays Deal